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Things To Consider When Looking For A Business Phone System

When you are in the market looking for a business phone system, you must know that there are things that you should consider. The basis of these factors will depend on the business that you have and the volume of calls that you are receiving. In the market today, you will be able to find a number of different systems that will surely fit your needs. The needs that you have should be provided by the system that you will be choosing no matter what type it is.

Let us now take a look at the basic functions that you should look for in a business phone system.

A business phone system should be able to have a voice mail. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. If it is your customer’s first time to call your business, having a voice mail would provide them with a good experience. There are phones that already have a built-in voice mail systems in it while some may require an external device.

The music on hold is another feature that provides a great experience to your clients. Providing your clients with music to listen to is a good way of treating them. If yo have a music that is used for your advertising, you can also use it here. What makes this works is by connecting a recording to your phone system.

The conference call is another great feature that you should have in your business phone system. At one time, you will be able to connect to multiple callers. A discussion with multiple callers is what you can do with this feature.

Trunking should also be available in your business phone system. It is this feature that configures the incoming lines from the local phone company. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The number of calls that you will receive will be the basis for the configuration. The configuration will be more complex the moment that you will have a bigger business.

An auto attendant is another feature that your business phone system must have. Depending in the preference of the caller, the auto attendant is the one that directs it. It can be done depending on the person that they are trying it reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.

Your business phone system should be able to have these basic features.

Source: https://tamarhela.com/2016/12/13/great-tools-for-better-internal-communication/